Terms of Service
Terms and Conditions
1. Introduction
1.1. These Terms and Conditions (the "Agreement") govern the relationship between you (the Client) and Valeteers (the Company).
1.2. By purchasing products from Valeteers.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1.3. Contact Information:
Support email: support@valeteers.com
Website: https://valeteers.com
2. Definitions
Agreement — These Terms and Conditions governing purchases of Goods from the Company.
Client — The customer purchasing Goods from the Company.
Company — Valeteers, the owner and seller of skincare and beauty products available through the Website.
Goods — Skincare products, anti-aging products, beauty products, and other physical products sold online by the Company.
Website — The Company's website located at valeteers.com.
3. Distance Contract
3.1. A purchase agreement is formed when the Client completes an order and receives confirmation from the Company.
3.2. Order confirmations will be sent electronically to the email address provided by the Client.
4. Payments
4.1. Payments are processed through secure third-party payment providers. The Company does not store complete payment information.
4.2. Payment information is protected through secure encryption technology.
4.3. All prices are displayed in US Dollars unless otherwise stated.
4.4. The applicable price is the price shown at checkout when the order is placed.
4.5. Customers are responsible for any applicable local taxes, customs fees, or duties.
5. Refund Policy
5.1. Customers may request a return within 30 days of delivery.
5.2. Products must be unopened, unused, and in original packaging due to health and hygiene requirements.
5.3. If products arrive damaged or defective, customers must contact support@valeteers.com with order details and supporting information.
5.4. Refunds will be processed after returned products are received and inspected.
5.5. The Company reserves the right to refuse refund requests that do not meet the requirements or appear fraudulent.
6. Product Usage Disclaimer
6.1. Valeteers skincare products are cosmetic products intended for personal skincare use.
6.2. Customers should review product ingredients before use.
6.3. Customers with sensitive skin or known allergies should perform a patch test before full application.
6.4. Stop using the product if irritation occurs and consult a qualified professional if necessary.
6.5. Product results may vary depending on individual skin condition, lifestyle, and usage habits.
7. Intellectual Property Rights
7.1. All website content, trademarks, images, designs, and product information are owned by Valeteers.
7.2. Customers may not copy, reproduce, distribute, or use Company content without written permission.
8. Liability
8.1. The Company is not responsible for indirect damages resulting from product misuse or failure to follow product instructions.
8.2. The Company's maximum liability shall not exceed the amount paid by the Client for the relevant purchase, unless otherwise required by law.
9. Communication
9.1. Customers may contact the Company through support@valeteers.com.
9.2. Communication will generally be conducted in English unless otherwise agreed.
10. Governing Law and Dispute Resolution
10.1. These Terms shall be governed by applicable laws.
10.2. Customers agree to first contact Valeteers customer support to attempt resolution of any dispute before taking further action.
11. Changes to Terms
11.1. Valeteers reserves the right to update these Terms and Conditions at any time.
11.2. Updated terms become effective once published on the Website.
12. Agreement Acceptance
By purchasing products from valeteers.com, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.