Return & Refund Policy
Last Updated: 2026
Return Eligibility
You may submit a return request within 30 calendar days after receiving your package. Qualifying items must be unopened, unused, in original packaging and intact. Liquid cleaning products, once opened or used, are not eligible for return due to hygiene and safety concerns. Custom items are non-refundable.
Return Procedure
- Send an email to support@VALETEERS.com with your order number and return reason to apply for return authorisation. Do NOT ship back items without prior written approval.
- Follow our return instructions and ship the goods to our designated return address. Return shipping fees are borne by the buyer, unless the item arrives damaged, leaking, wrong or defective due to our error.
- Once we receive and inspect the returned merchandise, we will proceed with your refund.
Refund Terms
Approved refunds will be issued back to your original payment method. Refund processing may take 3–10 business days depending on your payment provider. Original shipping charges are non-refundable, except for cases caused by our shipping or product mistakes.
Return Rejection
We reserve the right to refuse returns if goods are opened, damaged, missing packaging, or requested after the 30-day return window.
For return enquiries: support@VALETEERS.com | 00852-7725672