Shipping Policy

Thank you for choosing Valeteers. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders purchased through:

Website: https://valeteers.com
Customer Support: support@valeteers.com

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, promotional events, or unexpected circumstances, processing times may take slightly longer.

You will receive an order confirmation email after purchase and a shipping confirmation email once your order has been dispatched.

2. Shipping Time

After your order has been processed and shipped, estimated delivery times are:

United States

Standard Shipping:
Estimated delivery: 5–10 business days

International Orders

Estimated delivery:
7–20 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, customs processing, or other factors outside of Valeteers' control.

3. Shipping Rates

Shipping fees are calculated automatically at checkout based on your order details and delivery location.

From time to time, Valeteers may offer free shipping promotions or special delivery offers.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow 24–72 hours for tracking information to update after shipment.

You can use the tracking number provided in your email to monitor your delivery status.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your:

  • Name
  • Shipping address
  • Apartment/unit number
  • Email address
  • Phone number

Valeteers is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information provided by the customer.

6. Delayed or Lost Packages

While Valeteers works with reliable shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Carrier delays
  • Customs inspections
  • Holidays
  • Incorrect delivery information

If your package has not arrived within the expected delivery timeframe, please contact our customer support team:

Email: support@valeteers.com

We will assist you in locating your order and working with the shipping carrier when necessary.

7. Customs, Duties, and Taxes

For international orders, additional customs fees, import duties, or taxes may apply depending on your country or region.

Any customs charges are the responsibility of the customer.

Valeteers is not responsible for delays caused by customs clearance procedures.

8. Order Changes and Cancellation

Orders are processed quickly to ensure fast delivery.

If you need to update your shipping information or cancel your order, please contact us within 12 hours after placing your order.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the damaged package/product
  • Description of the issue

Our customer support team will review your request and provide assistance.

10. Contact Us

If you have any questions regarding shipping, please contact:

Valeteers Customer Support

Email: support@valeteers.com

Website: https://valeteers.com

Thank you for choosing Valeteers.