Refund Policy
At Valeteers, customer satisfaction is our priority. We want you to feel confident when purchasing our skincare products. If you are not completely satisfied with your order, we are here to help.
Please read our refund policy below for details regarding returns, refunds, and exchanges.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused or gently tested.
- The product must be in its original packaging.
- You must provide proof of purchase or your order number.
- The return request must be submitted within 30 days after receiving your order.
Due to hygiene and safety considerations, opened skincare products may not always be eligible for return unless there is a product quality issue.
2. How to Request a Return
To start a return, please contact our customer support team:
Email: support@valeteers.com
Please include:
- Your order number
- Your name
- The reason for your return request
- Photos of the product (if applicable)
Our team will review your request and provide return instructions if your return is approved.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
3. Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
- Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
We will review the case and provide an appropriate solution, which may include a replacement or refund.
5. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they enter the processing or shipping stage. Once an order has been shipped, it cannot be canceled.
6. Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please request a return (if eligible) and place a new order separately.
7. Sale Items & Promotional Orders
Discounted items, promotional bundles, and limited-time offers are eligible for refunds according to the same return conditions stated in this policy.
8. Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Products purchased outside our official website
- Items returned after the 30-day return period
- Products that have been significantly used or damaged after delivery
9. Refund Delays
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your payment provider.
- Contact us at:
We will be happy to assist you.
10. Contact Us
If you have any questions regarding our Refund Policy, please contact:
Valeteers
Website: https://valeteers.com
Email: support@valeteers.com
We appreciate your trust and are committed to providing a smooth and reliable shopping experience.