Privacy Policy

At Valeteers ("we", "our", or "the Company"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from:

Website: https://valeteers.com

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

Personal Information

We may collect:

Full name
Email address
Shipping address
Billing address
Phone number
Order information
Payment-related information processed through secure third-party providers

Device Information

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Website pages visited
Time and date of visits
Referral sources

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience, analyze website performance, and provide relevant advertisements.

Cookies may help us:

Remember your preferences
Understand customer behavior
Improve website functionality
Measure advertising performance

2. How We Use Your Information

We may use your information for the following purposes:

Order Processing

To:

Process and fulfill your orders
Confirm purchases
Arrange shipping
Provide order updates
Handle customer service requests

Customer Support

To:

Respond to inquiries
Provide assistance
Resolve issues related to purchases

Marketing Communications

With your permission, we may use your information to send:

Promotional emails
Product updates
Special offers
Marketing communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Website Improvement

We may use collected information to:

Improve our website
Analyze customer preferences
Enhance shopping experiences
Prevent fraud and security risks

3. Payment Information

Payments made through Valeteers are processed by secure third-party payment providers.

We do not store your complete credit card number or payment credentials.

Payment providers process transactions according to their own privacy policies and security standards.

4. Third-Party Services

We may use trusted third-party services to operate our business, including:

Payment Providers

To securely process payments and complete transactions.

Shipping Providers

To deliver purchased products.

Analytics and Advertising Partners

We may use services such as:

Google Analytics
Meta/Facebook advertising tools
TikTok advertising tools
Other marketing platforms

These services may collect information about your interactions with our website to help us measure advertising performance and provide more relevant content.

5. How We Protect Your Information

We use reasonable administrative, technical, and security measures to protect your personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

We encourage customers to protect their account information and avoid sharing passwords with others.

6. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary, including with:

Payment processors
Shipping and fulfillment partners
Website service providers
Marketing and analytics providers
Legal authorities when required by law

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request information about how your data is used

To make a privacy request, please contact us:

Email:
support@valeteers.com

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under California privacy laws.

These rights may include:

The right to know what personal information is collected
The right to request deletion of personal information
The right to opt out of the sale or sharing of personal information
The right to non-discrimination for exercising privacy rights

Valeteers does not sell personal information for monetary consideration.

9. Children's Privacy

Valeteers does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove such information.

10. Email Marketing

You may receive marketing emails if:

You subscribe to our newsletter
You make a purchase
You provide consent to receive promotional communications

You can unsubscribe at any time by following the instructions in the email.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Valeteers Customer Support